Refund policy

Refund and Replacement Policy

At Neravaliving, we stand behind the quality of our products. Due to the nature of dietary supplements, we process returns, refunds, or replacements only in the event that you receive a damaged, defective, or incorrect item.

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, please contact us immediately at neravaliving@gmail.com with a clear photograph of the issue and a brief explanation.

All claims for damaged or incorrect items must be submitted within 30 days after the product has been received. Once your claim is approved, we will gladly send a replacement at no additional cost to you, or process a full refund.

Lost Packages For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of shipping a replacement order for you.

Exceptions and Non-Returnable Items For health and safety reasons, we For health and safety reasons, we can only accept returns for items that are unopened, unused, and in their original sealed packaging within 14 days of receipt. We do not accept returns of opened products if you simply do not like the flavor.

We are also not responsible for refunds or replacements if a package is lost due to an incorrect shipping address provided by the customer at checkout, or if a package is refused by customs for international deliveries.

European Union 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without justification, provided the item is unopened, unused, and in its original sealed packaging. Please contact us at neravaliving@gmail.com for instructions. Note that the customer is responsible for the return shipping costs to our facility at: Please contact us at neravaliving@gmail.com for specific return instructions and the correct return facility address before sending any items back." Така запазваш контрол – ако някой иска да връща, първо ти пише, а ти се свързваш със Supliful

Refunds If a refund is approved, it will be automatically processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.neravaliving@gmail.com